WARRANTY AND EXCHANGE
All products you buy from our store and our website are under Neutron warranty for at least 2 years against manufacturing defects or manufacturer defects.
We produce and deliver the products you have purchased from our site, using quality raw materials, the most advanced technology and production processes. In this way, we also offer the widest possible warranty.
The warranty period and warranty conditions applicable to each product are written on the Warranty Certificate presented in the product package. Warranty terms are determined by law. In general, the product warranty covers the repair of products that have weakened or lost their function due to reasons not caused by the user during the warranty period, and replacement with a new one when repair is not possible.
When a defect of the above-mentioned occurs in a product under warranty, you can bring it to our nearest authorized service for repair. If you are not sure whether your product is still under warranty, call our Call Center and our officials will assist you in this regard.
The products left for repair will be repaired as soon as possible, provided that the legal period specified in the warranty certificate is not exceeded, and if repair is not possible, it will be replaced with a new one. If a new product cannot be supplied, our authorities will ensure that your product is replaced with a higher model product.
For the continuity of the product warranty, we recommend that you do not interfere with your products that are still under warranty, other than our authorized services. Because a new defect that may result from a repair intervention other than the authorized service is considered out of warranty as a user error.
You can learn the locations and contact details of our authorized services from the Authorized Services section.
In some cases, your product that you have given to repair under warranty may repeat a similar or different defect. If a product becomes defective more than once under warranty, the actions to be taken are determined by law.
In the event that any product you buy from our site or Neutron store fails due to various defects caused by our company, it is under our guarantee within the framework of the provisions of the Consumer Protection Law No. 6502, during the warranty period specified in the warranty document and for two years from the date of purchase. Within two years from the date of purchase, the defective product will be replaced or repaired free of charge, upon your request and if the conditions are met.
Warranty conditions are essential in the evaluation of whether the exchange conditions have occurred. In order for the product to be exchanged, the defects shown by the product must be recorded by an authorized service every time. Therefore, we recommend that you do not interfere with your products that are still under warranty, other than our authorized services.
You can also get information by calling our Call Center for your questions about product warranty and product replacement.